Paul Lafontaine, the CEO of Sulake, has delivered a new blog post on the social status of the business.
As they are reinventing their involvement with the community (particularly with the use of social networking site Twitter), Paul has given us the lowdown on his stance towards bans and their reconsideration through Twitter.
He opens the post by giving high praises to the Habbo team and all their success through the Easter period, and that no matter how tough the Twitter comments may get, he will stick to it and get to know his users. After numerous complaints about unhelpful moderation, issuing bans in the wrong places, Paul gave a statement which he hasn’t really kept to: “I don’t helpHabbos with bans”, due to the sheer number each day (over 7,000, according to his research).
Apparently, so far Paul has actually dealt with close to 100 ban appeals through Twitter, but defended himself saying that there was an obvious reason as to why their ban should be lifted, such as a distinct error on the moderation team’s part. He spends approximately an hour on Twitter each day, and for this reason can’t always get to legitimate calls for help. One hour out of 24 in the day is a small amount, meaning over 90% of the Tweets aren’t likely to be seen. There was a recent incident involving famous Habbo user FieryCold, where Paul was seen to be messaging him directly about an issue. Many people believe FieryCold is receiving special treatment for his contributions to Habbo, but Mr Lafontaine has combated this by pledging not to use Direct Messages for any such cases.
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